Terms & Conditions

Agreement to these terms

These Terms & Conditions ("Terms") are a binding agreement between you (the individual or business creating an account, "Client", "you") and Aurea Enterprises LLP, a limited liability partnership registered in India (LLPIN: ACS-6682), registered office at Panchavati Bldg. No. C, Fl. 102, Pla101, Satara Road, Dhankawadi, Pune City, Pune - 411043, Maharashtra, India, operating the Convixx platform ("Convixx", "we", "us", "our").

By creating an account, accessing the dashboard, or otherwise using Convixx, you agree to be bound by these Terms. If you are using Convixx on behalf of a business or organisation, you confirm you have the authority to bind that entity, and "you" refers to that entity.

What Convixx is

Convixx is a SaaS platform that lets businesses build, configure, and run AI voice calling agents for their own use cases, including lead qualification, lead nurturing, customer support, and other inbound or outbound calling workflows. Convixx operates in two parts:

• The dashboard ("Frontend"): the interface where you configure agents, workflows, scripts, and view call data, transcripts, and analytics.
• The calling model and workflow layer ("Model"): the underlying engine that powers each agent, comprising text-to-speech (TTS), speech-to-text (STT), and large language model (LLM) components that generate and understand conversation in real time.

Convixx provides the software, the AI model stack, and the workflow tooling. We do not provide telephone numbers, SIM cards, cellular connections, or calling channels; see Section 5 below.

Accounts and eligibility

• You must be at least 18 years old and legally able to enter into a binding contract to create a Convixx account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You agree to provide accurate, current information when registering and to keep it updated.
• We reserve the right to refuse, suspend, or terminate accounts that violate these Terms or applicable law.

Fees, credits, and billing

• Access to the Convixx dashboard (the SaaS platform itself) does not carry a subscription fee.
• Convixx is billed on a prepaid, per-credit basis, where credits are consumed per minute of calling activity (inbound and/or outbound) run through the platform.
• Credit pricing, top-up options, and any minimum purchase amounts will be displayed in your dashboard and may be updated from time to time, with reasonable notice for material changes.
• Credits are prepaid and, once purchased, are non-refundable except where required by applicable law. Unused credits may be subject to a validity period, which will be communicated to you at the time of purchase.
• Applicable taxes (including GST, where applicable) are additional to the credit price unless stated otherwise.
• If your credit balance reaches zero, ongoing or scheduled calling activity may be paused until credits are topped up.

Telephony, numbers, and channels are your responsibility

Convixx provides the AI model and workflow layer only. You are solely responsible for procuring, owning, and maintaining the telephone numbers, cellular connections, SIP trunks, or other calling channels used to place or receive calls through Convixx.

• You are responsible for ensuring that all numbers and channels used are verified, registered, and compliant with applicable telecom regulations in your jurisdiction, including, in India, registration requirements under the Telecom Regulatory Authority of India (TRAI), the Distributed Ledger Technology (DLT) framework for commercial communication, and any equivalent Do-Not-Disturb (DND) or consent registries.
• Convixx does not verify, register, or take responsibility for the compliance status of any number or channel connected to your account. Any regulatory action, penalty, blocking, or blacklisting arising from non-compliant numbers or channels is your sole responsibility.
• You represent that you have all necessary rights, consents, and lawful basis to place outbound calls to, and receive inbound calls from, the contacts you engage through Convixx.

Lawful and acceptable use

You agree not to use Convixx, or permit it to be used, for:

• Unsolicited bulk calling, spam, or communications that violate Do-Not-Disturb, Do-Not-Call, or equivalent consent-based calling regulations in any jurisdiction where calls are placed or received.
• Fraud, impersonation, phishing, or deceptive practices of any kind.
• Harassment, threats, or abusive conduct directed at any call recipient.
• Any activity that violates applicable law, including data protection, telecom, and consumer protection law.
• Attempting to reverse-engineer, extract, or replicate the underlying AI models, prompts, or workflow logic that power Convixx.
• Reselling or sublicensing access to Convixx without our prior written consent.

Where legally required in your jurisdiction, you are responsible for ensuring that call recipients are appropriately informed that they may be interacting with an automated or AI-generated voice, and for obtaining any consent required to record calls.

We reserve the right to suspend or terminate accounts, without refund of unused credits, where we reasonably believe this Section has been violated.

Your content and data

"Client Content" means the scripts, prompts, workflows, contact lists, call recordings, transcripts, and other data you upload to, or generate through, Convixx.

• You retain ownership of your Client Content.
• You grant Aurea Enterprises LLP a limited licence to host, process, and use Client Content solely to provide, maintain, and improve the Convixx service for you.
• You are responsible for ensuring you have the right to upload and process any contact data (such as names, phone numbers, or CRM records) through Convixx, including any consents required under applicable data protection law.
• We will not sell your Client Content or use it to train models for the benefit of other customers without your explicit consent.

Our intellectual property

Convixx, including its dashboard, underlying models, workflows, designs, logos, and the Convixx name and brand, are the property of Aurea Enterprises LLP or its licensors. Nothing in these Terms grants you any right to use our trademarks, branding, or proprietary technology except as necessary to use the service as intended.

Service availability

We aim to keep Convixx available and performing reliably, but we do not guarantee uninterrupted or error-free operation. The service may occasionally be unavailable due to maintenance, updates, or factors outside our reasonable control, including outages of third-party infrastructure or telecom networks used to deliver calls.

Suspension and termination

• You may stop using Convixx and close your account at any time.
• We may suspend or terminate your access if you breach these Terms, misuse the platform, fail to pay applicable fees, or where required by law.
• On termination, your right to access the dashboard ends. Any unused credits are handled per Section 4. We may retain Client Content for a limited period after termination to allow export, after which it may be deleted in line with our data retention practices.

Disclaimers

Convixx is provided on an "as is" and "as available" basis. We do not guarantee any specific business outcome, conversion rate, lead quality, or call result from using the platform. AI-generated conversation may occasionally be inaccurate, incomplete, or behave unexpectedly, and you are responsible for reviewing agent configuration and monitoring outcomes appropriate to your use case.

Limitation of liability

To the maximum extent permitted by law, Aurea Enterprises LLP's total liability arising out of or relating to these Terms or your use of Convixx shall not exceed the amount you paid for credits in the three (3) months preceding the event giving rise to the claim. We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business, or data, arising from your use of the service.

Indemnification

You agree to indemnify and hold harmless Aurea Enterprises LLP, its partners, and employees from any claims, damages, penalties, or regulatory action arising from: (a) your use of non-compliant or unverified telephony numbers or channels; (b) your failure to obtain required consents from call recipients; (c) your violation of applicable telecom, consumer protection, or data protection law; or (d) your breach of these Terms.

Confidentiality

Each party agrees to keep confidential any non-public business, technical, or product information disclosed by the other party in connection with these Terms, and to use it only for purposes of the relationship between the parties.

Changes to these terms

We may update these Terms from time to time to reflect changes to Convixx, our pricing model, or applicable law. We will update the "Last updated" date above, and for material changes, we will make reasonable efforts to notify active account holders. Continued use of Convixx after changes take effect constitutes acceptance of the revised Terms.

Governing law and jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, India.