Privacy Policy

Who we are

This website is operated by Aurea Enterprises LLP ("Aurea", "Convixx", "we", "us", "our"), a limited liability partnership registered in India (LLPIN: ACS-6682), with its registered office at Panchavati Bldg. No. C, Fl. 102, Pla101, Satara Road, Dhankawadi, Pune City, Pune - 411043, Maharashtra, India. Convixx is a product and brand owned and operated by Aurea Enterprises LLP.

This policy explains what information we collect when you visit convixx.in, why we collect it, and the choices you have.

Information we collect

Information you give us directly

• Your name, business email address, phone number, and company name, when you fill out a "Book a demo call" or contact request, or email us directly.
• Any additional details you choose to include in a message to us (for example, what you're looking to use Convixx for).

Information collected automatically

• Technical data such as IP address, browser type and version, device type, and operating system.
• Usage data such as pages viewed, time spent on the site, links clicked, and the site or search engine that referred you here.
• Cookies and similar technologies, as described in Section 4 below.

We do not collect payment details, call recordings, or telephony data through this website; those only come into play once you have an active Convixx account, and are covered under our Terms & Conditions.

How we use this information

• To respond to your enquiry, schedule a demo, or provide the information you requested.
• To communicate with you about Convixx, including product updates or offers you can opt out of at any time.
• To understand how visitors use our website, so we can improve its content and performance.
• To detect, prevent, and address technical issues, abuse, or fraudulent activity.
• To comply with applicable law or respond to lawful requests from public authorities.

Cookies and similar technologies

We use cookies and similar technologies to keep the website working properly and to understand how it's used. These generally fall into two categories:

• Essential cookies: required for the website to function correctly (for example, remembering your cookie preference).
• Analytics cookies: help us understand aggregate visitor behaviour so we can improve the site. We may use tools such as Google Analytics for this purpose.

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the website function.

Who we share information with

We do not sell your personal information. We may share it with:

• Service providers who help us run this website and our business operations (for example, website hosting, email delivery, and analytics providers), acting under our instructions and solely to provide these services to us.
• Legal and regulatory authorities, where we are required to disclose information to comply with a legal obligation, protect our rights, or investigate fraud or security issues.
• A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to the same or equivalent privacy protections.

Data retention

We retain the information described above for as long as necessary to respond to your enquiry, maintain our business records, or comply with legal, accounting, or reporting requirements. Enquiry and contact-form data that does not convert into a customer relationship is generally retained for a reasonable period and then deleted or anonymised.

Data security

We take reasonable administrative and technical measures to protect the information we collect from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on where you're located, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. In India, this is provided for under the Information Technology Act, 2000 and the associated Sensitive Personal Data or Information (SPDI) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023.

To exercise any of these rights, write to us at support@convixx.in. We will respond within a reasonable timeframe.

Children's privacy

This website is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date at the top of this page when we do. Continued use of the website after changes take effect constitutes acceptance of the revised policy.